Privacy Policy
Protecting your data with secure and trusted practices
Overview
This is because Care Maison will safeguard your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We believe in protecting your privacy and are committed to protecting the personal and sensitive information of our clients, families, carers, and users of our websites.
Information We Collect
- Personal Information: Contact information, date of birth, name, emergency contact information and other identifying information.
- Health and Sensitive Information: Medical history, disability information, care plans, therapy notes, and other health-related data that we need to deliver our services.
- Service Information: NDIS specifications, support plans, objectives and service preferences.
- Usage Data: The type of browser, device, and web activity data gathered using cookies and analytics tools.
How We Use Your Information
We gather your information and utilise it to:
- Provide personalised disability support services in accordance with your objectives and needs.
- Planning and administering individual support and care plans.
- Liaise with you, your family, carers, and other concerned professionals.
- Arrange access to healthcare and NDIS stakeholders.
- Ease the booking, service provision and administrative processes.
- Make our web, services, and experience better with analytics.
- Adhere to legal and regulatory demands, such as NDIS.
Disclosure of Information
We can disclose your information to:
- NDIS and governmental agencies of funding, compliance and reporting.
- Medical workers (e.g. GPs, therapists, specialists) who participated in your treatment.
- Careers, family members, or Power of Attorney (with your permission).
- The external service providers (e.g., IT, administration and system support).
Any third parties, by virtue of having access to your information, must treat it within the confines of this Privacy Policy and the law.
Data Security
We take reasonable steps to prevent the misuse, loss, unauthorised access, manipulation, and disclosure of your personal and sensitive information. These controls can take the form of administrative, technical, or physical controls pertinent to the information we have.
Access & Correction
You have the right to request that we disclose to you the personal information we hold about you and to request that we amend or update the personal information held about you in case it is inaccurate, incomplete or out-of-date. Contact our Privacy Officer to make the requests. We will operate within the time requirement.
Cookies & Tracking
Our site uses cookies and other technologies to improve your experience and gather information about how you use the site. When using our browser preferences, we can decide whether to accept cookies or block them, but this can cause sites to stop working.
Third-Party Links & Services
We might have other third-party sites or services related to our site. These third-party websites are independent and have their own privacy policies. Before giving any personal information, we advise you to read their privacy policies first.
Policy Updates
This Privacy Policy may be revised by us when we change our practices, the law or the services that we offer. The latest version will be specified by the date of the last update. Further use of our website or services will constitute acceptance of any modifications.
Contact & Complaints
In case of any questions, concerns or complaints regarding this Privacy Policy or the way your information is treated, please fill out the following:
Privacy Officer
Care Maison
- Phone: +61 423 346 399
- Email: admin@caremaison.com.au
- Address:69 Lord Howe Crescent, Mawson Lakes, SA 5095, Australia
You can complain to the Office of the Australian Information Commissioner (OAIC) regarding our response.